Frequently Asked Questions
Everything you need to know about shopping with Stienhardt.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a process.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our cuts are designed for a modern, tailored fit.
Are your materials sustainably sourced?
Stienhardt is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with factories that meet fair labor standards.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.